FAQs

Please contact [email protected] if you can’t find what you’re looking for below!

1. What happens at race registration?

At race registration you will be required collect your race pack.
You will collect a Rapid Ascent race bib, MTB plate, Kayak sticker, swim cap and timing band. If you are eligible, you will also collect your Event T-shirt.

Teams Only – If you have not completed your team entry you will be asked to complete paperwork! To avoid this, please ensure each of your team members have entered online prior to online entry closure.

If you have purchased any merchandise, please attend the ‘Merchandise’ section of the marquee to collect your items.

2. Will I receive an event t-shirt?
To receive a complimentary t-shirt with your entry you must enter before 8:00am AEST Monday 23 September

All Act-Belong-Commit Junior Survivor Competitors will receive a complimentary event t-shirt.

3. Does the person competing have to attend registration to collect their kit?
No, we are happy for friends/family members to collect on your behalf

4. Can I make a change to my team entry?
Yes, please email [email protected] by 8:00am (AEDT) Tuesday 29 October. Otherwise these changes will need to be made at race registration and a $10 fee will be incurred.

5. Is there any compulsory equipment for my race?
Yes, please visit our Equipment and Safety page HERE to ensure you have everything you need!

Note: A first aid kit must be carried on the mountain bike and running legs, an orange smoke flare is required for the main race paddle

6. Is it ok if I change from an Individual to a team?
Yes – please notify us of this change ASAP. Email [email protected] to arrange this. You will be asked to pay the increase in fee difference.

7. I need to advise of a withdrawal, what do I do?
Email [email protected] to arrange your refund or notify us that you will not be racing.
For more information on the refund policy please CLICK HERE

8. Can you assist me with finding a team member for our team?
Yes! Register your details on the team mate finder HERE. We can assist with teams looking for a member or people looking to join a team.

9. Is it compulsory to attend the race briefing?
No, as long as you have read the event program and have a thorough understanding of the

10. Teams Only – What do we do with the bib and timing chip?
The bib and timing chip will be given to the swimmer at registration (leg 1) – the bib and timing chip is passed on to all competitors at each transition. It’s like a relay baton. The bib must be the outer most garment at all times. Timing chip must be worn on the left ankle (needs to be close to the ground to ensure an accurate reading). Do not place timing bands on bike handle bars.

11. Where do I put the timing chip?
Your timing chip must be worn around your left ankle at all times. It needs to be on the ankle so it’s close to the timing mats. If you wear this on your wrist, we cannot guarantee you an accurate result.

12. Can I wear my hydro-pack or PFD over my race bib?
No, your race bib must be the outer most garment at all times. We need to be able to see your race number at all times. It will stretch.

13. What type of PFD (Personal Flotation Device) do I need for the paddle leg?
This must be type 2 or 3. This must be worn at all time. Your race bib must be worn over the top of this.

14. Do I have to wear a helmet in the paddle leg?
Yes – you are required to wear a helmet at all times during the paddle; a bike helmet is acceptable.

15. What type of bike helmet is required for the bike leg?
Certified Bike Helmet to AUS/NZ/US standard. It must be fastened before leaving a transition area.

16. Is there a water station on the run leg?
No – you must carry your own hydration for ALL legs.

17. When should I pick up my race gear from the transition areas?
As soon as possible – It would be great if you are a team to pick up as you go. If you are an individual, perhaps have your support crew meeting you at each spot collecting your items.

18. What happens to items left at the transition area?
Any items left at the transition areas will be taken back to the finish line and placed in Lost Property. Please label all items clearly with your full name and contact phone number so we can try to get them back to you.

19. Do I have to be at presentations to collect my prize?
Yes – we encourage all winning positions to be at presentations. If you require your prize posted out, a fee of $10 will apply. Please email [email protected] to make arrangements.

20. Where can I view race results?
Race results can be viewed straight after the event thanks to Blue Chip Timing via the Results page. We will have the full results displayed on our website soon after the event as well.

21. Are there cut off times for the race?
Yes, there are cut off times at each transition point that be strictly enforced. See the Cut-Off Times page for details.


Junior Survivor – Saturday

1/ What happens at race registration?
You will be required to collect your numbered race plate, safety pins and your Event T-Shirt.

If you have purchased any merchandise, please attend the ‘Merchandise’ section of the marquee to collect your items.

2/ Will the Junior Survivor entrants receive an event t-shirt?
Yes, all Junior Survivor participants receive an event t-shirt.

3. Does the person competing have to attend registration to collect their kit?
No, we are happy for friends/family members to collect on behalf of the competitor.

4. Do Junior Survivor entrants receive a finisher medal?

Yes, all Junior Survivor entrants receive a finisher medal

5. I need to advise of a withdrawal, what do I do?
Email [email protected] to arrange your refund or notify us that you will not be racing.
For more information on the refund policy please CLICK HERE.

6. Can I accompany my child around the course?
Yes, you can accompany your child around the course.

7. How long is the course and how long will it take to complete?
The course is approximately 4km long. This will take between 20 minutes and 60 minutes to finish. We encourage the kids to pace themselves and not attempt to sprint the whole way!


If you have other questions about the event, please don’t hesitate to contact us.


T: 03 5261 5511
E: [email protected]

swimmer